If you are dissatisfied with your product please let us know within 21 days of making the purchase. You may return the items in unopened new condition for a full refund. If items are opened or used and you are not satisfied with them you may return them and we will offer an exchange. Shipping charges are not refundable.
Please send items with your order number, original receipt and your request for a refund or exchange to:
Grace Green Beauty LLC 8162 Regal Lane, Unit 1 West Chester, Ohio 45069
Please note, Many of our products are made with ingredients that allow the product to melt at body temperature. During the summer months, these products can get warm in transit and may melt. Grace Green Beauty is not responsible if your products arrive melted. In most cases, you should be able to pop the products into the fridge or freezer and still be able to use them. Please note, we are not able to replace or refund these items if they melt in transit.
All orders will ship within 2-3 business days from the date of payment. All packages will be sent via USPS. You can trust that your order will be quickly processed and safely delivered. Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any information we collect from you may be used to process transactions, send periodic emails and blog posts. Feel free to unsubscribe at anytime. We will not give out or sell any information given.
If you have any further questions please do not hesitate to email us at firstname.lastname@example.org